Proctor Loan Protector: Journey to digital transformation

Project overview and objectives

Proctor Loan Protector, a leader in providing insurance products and services to banks, loan originators, mortgage servicers, property investors, property and casualty agencies, and government entities, embarked on a digital transformation journey.

Facing rapid growth, their previous technology stack caused challenges as business needs continued to evolve. To start, they looked to streamline their loss draft check deposit and client support ticketing processes with an accelerated project timeline.

What we did

Clearsulting began with a fit-gap analysis, underpinning current-state requirements and challenges with a mind for long-term success. Partnering across operations, finance, technology, and compliance departments, we documented existing pain points and technology, and regulatory requirements, identifying suitable vendors and solutions for transformation.

Impact

When all was said and done, we:

• Identified over 40 pain points and 110 unique requirements
• Helped select a Remote Deposit Capture (RDC) technology to expedite check deposits
• Landed on a ticketing solution to streamline Proctor Loan Protector’s over 400,000 annual client inquiries

Read the full story and see what’s next for Proctor Loan Protector.