Getting more out of BlackLine

Project overview and objectives

When an insurance leader came to us, they knew they weren’t getting the most out of their use of BlackLine. Recognizing a need for optimization, they engaged our team to help increase ROI. Here’s some of the challenges they struggled with:

• Lack of scalability and highly complex processes, requiring a global redesign
• Data issues that impeded ability to match and impacted go live in an important region
• Lack of structure and alignment related to account groups, adding to the complexity of maintenance, unnecessary groups, and confusion for end users
• Inability to maintain control and make data accessible
• Prior performance challenges that affected the perception of current tools and established poor user adoption

What we did

We quickly took action, helping to:

• Design a cutover and scalability plan that included Account Reconciliations, Task Management and Transaction Matching
• Fix their policy to correct “bad data” by adding global filters at the data source level, rather than at each individual pass rule to their production instance
• Maximize the use of dynamic grouping and create additional rules to pick up more transactions to match
• Simplify elements of administration to reduce maintenance and free up time
• Increase user excitement by advertising successes and helping reframe previous perceptions

Impact

And here’s a closer look at where they are now:

• A redesign of their organizational and team structure and update to their key segment combination allows for future scalability, reduced complexity, and increased visibility and accessibility for leadership
• Access controls increased tangible, real-time insight and enhanced security around their data
• Over 250K transactions are automated, savings days’ worth of manual matching and freeing time for priority tasks

Ready to get more from your platform? Explore what we do with BlackLine and drop us a line.